Here you can find our complaint forms, if you have been unfurtunate enough to have a fault, defect or complaint on your bike or spareparts etc. It is important that you read the guides below very carefully prior to creating the complaint

If you have bought a bike, we recommend that you watch the introduction video on your bike model here: Introduction videos.

We have very few faults on our bikes and parts. If you nevertheless have been unlucky and believe that you have a product defect or fault, then read and follow the instructions below, so that we may solve the issue as fast as possible. Always remember to read our terms and conditions, so you can ensure an easy and fast process, see here: Terms and conditions.

Fill out the complaintform below, send it to us, and then your complaint will be processed. We usually reply within 72 hours. 

Complaintform